Privacy Policy

What we collect

• Account data: your email address, a hashed version of your password (never the password itself) and, if you sign in with Google or Apple, your account id from that provider. Apple may provide a private relay email address if you choose Hide My Email.
• Billing: handled by Stripe. We store your Stripe customer and subscription ids and your plan, not your card number.
• Usage data: how many seconds of live video you watch per day and how many API requests you make, so we can apply plan limits.
• Technical logs: IP address and browser user agent, kept for 30 days for security and troubleshooting.
• Account and payment records: when you create an account, sign in, agree to the Terms or to a subscription's charges, start a checkout, open billing, or use WorldCam while signed in, we record the time, your IP address, browser user agent and a random device identifier, together with the wording you agreed to. We use these records to prevent fraud and to answer payment disputes, and we keep them for as long as they are needed for that, including after an account is deleted.
• Support messages: the name, email address and message you submit, along with request context such as your IP address, browser and page URL. If you are signed in, we include your account email and plan to help resolve your request.
• Nearby cameras: we use Cloudflare's approximate IP location to choose camera previews on the landing page. This feature does not request your device's GPS location or save the location to your account.
• An anonymous visitor cookie so that demo limits work without an account.
• Analytics: we use Google Analytics to understand aggregate site usage — which pages are visited, general region and device type — so we can improve WorldCam. This sets Google Analytics cookies.
• Your saved views and walls.

What we don't do

• We don't sell personal data.
• We don't use advertising trackers, and our analytics don't track you across other sites.
• We don't run face recognition or licence-plate recognition on any feed.

Cookies

Every cookie above except the Google Analytics cookies is strictly necessary for the service to work. The Google Analytics cookies are used only to measure aggregate site usage. We don't set any advertising cookies.

Processors

We share data only with the companies that help us run WorldCam, and only what each one needs:

• Stripe for payments and subscriptions.
• Resend for account emails such as verification and password resets.
• Google if you choose to sign in with Google.
• Google Analytics to measure aggregate site usage.
• Apple if you choose to sign in with Apple.
• Our hosting provider, which runs our servers and databases.

Messages you send to our support team are handled with a helpdesk provider and AI-assisted tools that help sort them and draft replies. They are processed only to respond to you.

Retention

• Account data is kept until you delete your account.
• Usage counters are kept for 35 days.
• Technical logs are kept for 30 days.
• Vehicle sightings (attributes only, never identities) are kept for 48 hours.
• Frame analysis: frames you ask us to analyse, with their vehicle counts, are kept for 60 minutes.
• Alert rules, webhooks and watchlists are kept until you delete them or your account.
• Alert delivery logs (email and webhook attempts) are kept for 30 days.

Vehicles, aircraft and vessels

• Vehicle insights detect cars, trucks, buses, motorcycles and bicycles. Background camera monitors can also flag the presence of people, boats and supported animals. Presence matches do not identify people or track them between cameras. WorldCam does not recognise faces or read licence plates. Private monitoring evidence expires after 48 hours.
• Aircraft whose owners have asked not to be tracked are never shown, stored, added to watchlists or used in alerts. To ask for an aircraft to be excluded, contact us.
• Sanctions information on vessels is an automated match of the IMO number against the published OFAC list. It is a data match, not a finding about the vessel or its owners.

Your rights

You can see and correct your account details, and delete your account, yourself on your account page. To get a copy of your data, or for any other privacy request, email us and we'll respond promptly.

Contact

Privacy questions: reach us via our contact form or email [email protected].